Frequently Asked Questions

Most recharges are processed instantly. However, in rare cases, it might take up to 15 minutes. If you don't receive your recharge within this time, please contact our customer support.

Yes, you can schedule recurring recharges through our Auto-Recharge feature. Simply set up the recharge amount, frequency (monthly/weekly), and payment method, and we'll automatically process the recharge for you.

We accept various payment methods including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Bank Transfer
• Digital Wallets (PayPal, etc.)

Yes, it's completely safe. We use industry-standard encryption and don't store your actual card details. Instead, we use tokenization through our secure payment gateway to protect your information.

If your recharge fails, any amount deducted will be automatically refunded within 5-7 business days. You can check the status of your refund in the transaction history section of your account.

To reset your password:

1. Click on "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for the password reset link
4. Click the link and create a new password

The link expires after 24 hours for security reasons.

You can update your profile information by logging into your account and navigating to the Profile Settings section. Here you can update your name, email, phone number, and other details.

You can contact our customer support team through multiple channels:

• 24/7 Phone Support: +971 4 123 4567
• Email: [email protected]
• Live Chat (available during business hours)
• Contact Form on our website

Our phone support is available 24/7. Live chat support is available from 9 AM to 6 PM (UAE time), Sunday to Thursday. Email support typically responds within 2 hours during business hours.